Customer Corner
Testimonials
We are always interested in hearing from our customers. Here are just a few comments from the hundreds of letters we have received from our customers.
It's a pleasure to deal with a company who has a genuine customer focus and delivers the promise.
Mr Wait, Yorkshire
The sales person was very helpful, pleasant, & likable, they gave 100% customer satisfaction.
Mr Hobson, Aberdeen
Everything with spa was excellent, and everyone was extremely helpful.
Mr Sterling, Rugby
This was one of the best customer service experiences I've ever had, Congratulations.
Mr White/West Sussex
HotSprings have restored my faith in that we the customers are very important - The best customer service I have come across and the best spa on the market by far, well done 10/10.
Mr King, Surrey
We are very happy with all the service and any problems have been dealt with very efficiently. After sales engineer was very helpful and informative.
Jayne Adrian, Nottinghamshire
Absolutely superb, everyone friendly and efficent.
Mr & Mrs Long, Surrey
After sales service good, and the support from showroom.
Carol Giles, St. Albans
Your excellent engineers, Ian & James, who talked us through all the procedures once fitting was complete, gave us a few tips and answered our numerous questions. We were very impressed.
Robert Green, Nottingham
What a pleasure it is to deal with a company which such nice and efficient people.
Mr & Mrs Rhodes, Dover
What a brilliant company, everyone that I have spoken with or come into contact with have been extremely professional. The communication from HQ has been fantastic, and the guys on the front line were truly marvelous. It seams unfair that one company should have such a lot of good people working for it.
Mr & Mrs Chambers, Berkshire
We've been in it virtually every day and had great fun, I've taken to enjoying an early morning dip on my days off as well.
Chris Firth, Surrey
We would like to mention the capable, efficient and friendly service we received from all the staff of your organisation with whom we had dealings. It is good to know that such service is still available and would highly recommend your company to anyone who is contemplating a spa.
Mr & Mrs Slatford, Bristol
The sales people were extremely helpful and knowledgeable, the delivery team were very friendly installed the spa to perfection and gave very helpful tips and instructions on maintenance. I can honestly not fault any area of the service you have provided.
Mr & Mrs Simmons, Glamorgan
Both members of the team ensured I was fully aware of all the aspects of the Hot Tub and maintenance. They guys waited until I was fully happy with the set-up before leaving.
Mr C Mack, West Sussex
It has been a pleasure dealing with your company who are not only very professional but also extremely pleasant to deal with.
P Bennet, Wiltshire
I am pleased to take this opportunity to thank you for the excellent service you provide. Although my spa recently developed problems your reporesentatives have dealt with all issues in an efficient, polite and professional manner. I was already a satisfied customer, who would confidently recommend you to anyone, but received a courtesy call two weeks after completion to ensure I am happy with the outcome underlines the integrity of your company.
Dr G Richmond, Reading
Your technician should run training courses for builders, plumbers, electricians and all labourers! They arrived on time! They always answered their mobile phones. They survived the morning on only one cup of tea, they didn't swan off to put a bet on the horses then watch the race on my TV, they worked until 7.00pm (in the dark) they didn't steal my mugs or any of my tools. They left no muddy footprints en route to the loo and best of all they put the seat back down. FANTASTIC, well done HotSprings!
R Pigott, Bromsgrove
I feel I should mention the delivery people were not only punctual and efficient but also polite and friendly and it was a pleasure to deal with them. In these days of increasing poor service, it is more than a welcome change to write a compllimentary letter rather than a complaint.
S Sharpes, Oxon.
The professional approach by everybody in the company has been second to none, especially the installation team, Ian & Paul. They worked solidly for two days under extremely bad weather conditions, their attitude did nothing to show how cold and wet they must have felt. I can only congratulate you on employing such committed employees. We look forward to many more relaxing hours in the tub and thank you once again.
P.S. Henderson, Gt Dunmow, Essex
As one who teaches Customer Service, I think your company "gets it right". Well done, and a pleasure to deal with you!
P. Dale, Macclesfield, Cheshire
We are thoroughly delighted with our spa and the professional manner in which we have been dealt with. Well done Hotsprings!!
Mrs Lyness, West Midlands
All staff, either personal or telephone contact are polite, helpful and certainly know 100% the product they are selling or installing. They are a credit to your company.
M. McDermott, Havant, Hants
